Terms and Conditions

General Terms and Conditions

1. Scope of use

The general terms and conditions of use of the Ketea Equestrian online store (hereinafter referred to as the Terms) address the operation of the online store on the website www.ketea.eu and apply to all contracts created between Ketea d.o.o. and customers through our online store. Terms of use and use of the online store are valid from 1.3.2019

2. Contractual partners, customer service

Purchase agreements are concluded with Ketea d.o.o. For more information about us, see the section About Us. Please contact us on: info@ketea.eu regarding open questions, complaints or comments.

3. Conclusion of the contract

The presentation of products in our online store is not a legally stipulated offer, but is here for the online catalog of our offer. By clicking on the place where you place orders, you make a binding order for products that are in your shopping cart. The receipt of receipt of your order takes place simultaneously with the confirmation of the order to your e-mail address immediately after the submission of the order. A purchase contract was also issued with the order confirmation.

Your credit card payment only takes effect after your credit card has been successfully executed.

The buy-in agreement in the form of payment via a bank account is only due when we receive your amount to our bank account.

The buy-in agreement in Paypal’s form only takes place when we receive a receipt for a successful cash transfer from a payment service provider.

4. Shipping costs

Delivery costs are added to the given prices. Details of shipping costs can be found in our offer.

 5. Prices and methods of payment

Web prices apply only to online shopping. The prices of the selected goods are valid on the day of the order. Offer and prices are valid until the sale of stocks. Payment is made via a prepayment, cash on delivery (only in SLOVENIA), credit card, PayPal, bank account, post-pay payment, instant payment.

• Prepayment

Payment by pro forma invoice (receipt of e-mail invoice). Products will be delivered immediately after receiving your payment into our business account.

• Credit cards

Pay easily and quickly with your credit card.

• PayPal

Pay easily and securely through your Paypal account. First you must be registered with PayPal, than you can make the payment to our account.  You will receive additional guidance in the ordering process itself.

•Cash on delivery (only in SLOVENIA)

In the payment method, you pay directly to the courier at the time of the delivery of the package. Additional costs of a redemptive shipment will be charged at your order in the value of this service. By order, the buyer undertakes to pay the purchase price and the payment of a special payment order at the delivery price list when choosing a sum payment at the time of the takeover of the goods.

6. Personal takeover

Our orders are mostly delivered with distribution, but at the request of the buyer we can also arrange for personal takeover.

7. Reservation of property right

Goods remain our property until the payment is settled.

8. Warranty:

The goods have a warranty, if so stated on the warranty card or on the invoice. The warranty periods are indicated on the warranty cards. If there is no warranty information, the goods do not have a guarantee, or the information is not known at this time. In the latter case, the buyer can contact the provider for this information. The warranty is valid taking into account the instructions and conditions on the warranty card and when submitting a warranty card, original packaging and invoice. The buyer can claim the guarantee with the offeror directly from the manufacturer or his authorized service center. The repair must be done within 45 days of receiving the goods, otherwise the goods will be replaced by other, equivalent and impeccable goods.

9. Guarantee for actual errors:

The buyer is obliged to inform the seller about possible errors within 2 months from the day the error was detected. The buyer must notify the seller of the error by sending a notification to the e-mail address info@ketea.eu, which must include the exact description of the error, and then allow the seller to review the items. The condition for enforcing the guarantee of errors is the original packaging and the invoice. The seller must satisfy the buyer within 8 days of his request or give a written response. The buyer is obliged to carefully inspect the packaging and its content when taking over the goods. In case of damage to the goods, the buyer is obliged to immediately inform the supplier of the damage. The buyer is obliged, together with the supplier, to draw up an official record, and especially to fill in the section on the state of packaging and goods. The buyer is obliged to assume the damaged product and send it to the seller together with the official record in the case of claiming the error. After receiving the damaged goods, the seller will send a new product as soon as possible.

10. The right to withdraw from the purchase and return of goods and payments

The buyer is entitled, within 14 days of the receipt of the goods, to inform the tenderer of the contact details that he rescinds the contract without having to state the reason for his decision. The buyer can not and must not freely use the goods until the cancellation of the contract, but may only carry out the inspection and examination of the goods received only to the extent necessary for the determination of the actual situation and, as is usually the case in stores. Any testing that deviates from the above can be considered as the use of goods, which means that the buyer loses the right to withdraw from the contract. In the event of withdrawal from the contract, the goods received by the buyer must be returned to the seller undamaged and unchanged at the latest within 14 days of sending the message (e.g., E-Mail, FAX, letter). The cost of returning the goods must be payed by the buyer. Repayment of the payment will be made no later than within 30 days from the receipt of the notice of withdrawal.

You can return the goods received without giving the reason within 14 days of receiving the goods. The deadline will come into effect from the day the goods are handed over to the user through our business partners (DHL, GLS, UPS, mail, etc.). The costs of returning goods must be payed by the user himself, if  the goods have been delivered in accordance with the contract. On the contrary, we are hiding the cost of the refund. Return goods to:

Ketea d.o.o.

Endliherjeva 16

1000 Ljubljana – SI

11. Protection of personal data:

By registering on the online store, the user permits KETEA d.o.o. in order to fulfill or exercise rights under contractual relationship and direct marketing, establish, maintain and manage his personal data for an unlimited period of time. Company KETEA d.o.o. provides protection of personal data. The user may at any time in writing require the provider to permanently or temporarily discontinue use of his personal data for the purpose of direct marketing within 15 days.

12. Copyright:

The online store is owned by Ketea d.o.o. All Rights Reserved. Content on web pages may contain materials whose copyright may also be the property of third parties, therefore any information provided by the web site is allowed only with the written approval of the owner.

13. Final provisions

Final provisions The Tenderer reserves the right to change the Terms without prior notice. Any modification or amendment of these Terms is valid only in writing. All possible disputes arising from the use of the online store between the user and the provider will be resolved by agreement between the parties. If this is not possible, the court in Ljubljana will have jurisdiction.

Free shipping on orders above 150€. Dismiss